Gate.io complaint: Not received HBAR deposit

I have send HBAR coins on 3-rd of February 2022 to my gate.io account, but till now coins are not received in my account. I have contacted support (on the same day) and they told me that coins will be credited to my account shortly, but nothing happened so far.
I have opened 2 keys in gate.io system (with all needed information to check my transfer):
First one: 586643, Support asking me to provide url of transaction 🙂 Why is that, when I have provided transaction hash already? I close it, because of no one replay to me in it anymore and the case was set to waiting my response.
Second one 586957 was stay in the queue more that 24 hours without any response. I have contacted chat support and specialist assured me that has created case to technical support for my issue and amount will be credited soon. Nothing happened so far.
I have contacted them via email too, but the response was for new request 817852 🙂
Last information that I have from support is:

Dear user, It may takes a long to handle it. Please wait patiently. If credited, we will inform you .Your patience will be appreciated.
Best Regards,
Gate.io