GasBuddy complaint?

Do you have a dispute or a bad customer experience with GasBuddy? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

GasBuddy customer support takes tickets through the GasBuddy help center, linked in the contact details above, and you can call 617-207-6686 to speak with an agent, the line GasBuddy gives for Pay with GasBuddy+ card and membership questions. Give the email address you log in with, the date, station and amount of the transaction, and screenshots from the app.

Card or membership problem to set down? Start your complaint here as well, and we push it out to GasBuddy by email, social media and printed letters.

To dispute a Pay with GasBuddy+ charge, submit a ticket in the GasBuddy help center or call GasBuddy on 617-207-6686, with the date, station and amount of the transaction and why it is wrong. If you see activity you do not recognize, lock the card in the app straight away. GasBuddy says the card is deactivated while a dispute is investigated, so plan another way to pay for fuel.

Two things in the GasBuddy help center are worth checking before you dispute: a pending amount higher than the fuel you pumped is usually a pre-authorization hold that is later replaced by the actual amount, and what looks like a double charge can be a GasBack credit next to the purchase. Compare the receipt in the app with your bank statement.

Charged twice for one fill-up? Raise it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to send GasBuddy next.

To cancel a GasBuddy Plus or Premium membership, update the GasBuddy app, tap the menu at the top left, choose Pay with GasBuddy+ Manage Membership and Transactions, and tap Cancel Membership at the bottom. The paid benefits run until the end of the current monthly or annual term, the account then returns to the free Pay with GasBuddy+ program, and GasBuddy says the most recent membership charge is not refunded. Take a screenshot of the cancellation.

To close the GasBuddy account itself, use the delete option under App Settings, then Privacy Rights in the app, or Delete Account under My Account on the website; an outstanding balance has to be cleared first.

Renewal charged on a membership you canceled? Other GasBuddy members billed the same way can back your case up, and we put your complaint alongside theirs.

Yes, for the Pay with GasBuddy+ card: the Consumer Financial Protection Bureau (CFPB) handles complaints in the US about consumer financial products such as credit cards, prepaid cards and checking accounts, which covers the Pay with GasBuddy+ Mastercard charge card issued by Fifth Third Bank, though not the GasBuddy gas price app itself. GasBuddy should hear about the problem as well, so keep a record of every contact with GasBuddy, with dates and ticket numbers.

Disputed charge on your Pay with GasBuddy card? We help you write the complaint in minutes, with every transaction and every ticket set out in order.

Nothing has been reported about GasBuddy here yet. Our research shows what typically goes wrong at fuel savings apps with a payment card: discounts missing from a fill-up, large pending holds on the linked account, charges that look doubled, cards declined or deactivated at the pump, paid memberships that renew after people meant to stop, and points or cash back that do not appear.

Paid at the pump with the card and no discount on the receipt? Be the first to report it: your case opens the record other GasBuddy drivers can check before they link a bank account.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of GasBuddy through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with GasBuddy can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.