Fray Bentos complaint: Fray Bentos Steak Gravy Tinned Pie

My wife and I tried to open one of the above mentioned tins without success. Then I noticed that you HIGHLY recommended using Brabantia Essential Line and Oxo grips openers. The tin opener we possess – which could not open your tin – has opened a large variety of other tins without trouble. Why do you make your tins so difficult to open, is it because you have a large share holding in the recommended openers? We had to resort to various neighbours to get the tin opened! We wished we hadn’t. The tins are incorrectly labelled as Steak and Gravy. This is incorrect, they should be labelled correctly as GRAVY AND STEAK as there is very little steak content. Unfortunately we purchased six of these tine during lockdown. We wishes we hadn’t The contents are not very nice. Have you the courage to try one for yourself? May I suggest that you produce the contents at the next Board meeting for your directors to sample. I don’t think they will be very happy.
We are seriously wondering whether it is worth purchasing one of your recommended tin openers or be much better to dump the remaining five tins and cut our losses. We have purchased your pies many years ago and they were very acceptable, but frankly the present ones are disgusting.
Your comments will be appreciated, please.
Thank you