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Food Lion complaint: Refused to sell alcohol

Open 374 views Supermarkets / Grocery Stores

Filed 28 Jun 2021 by Kiri

First of all I have been a Food Lion Shopper all my life….If you look at my MVP card you will see that is where I only shopped.. UNTIL NOW.

We went on vacation to EI this past weekend and went to Food Lion on June 26th at around 5:306:00 after being on the beach for 7 hours… We were very sun burnt, our faces were bright red. We were in line to buy 2 bottles of wine and the cashier Patricia Pike refused to sell us the wine stating that we were already under the influence. WE WERE NOT under the influence AT ALL. One of us went out to the car to get another person we were all with and the cashier still refused to sell us the wine. This is not acceptable….. We came to the beach for a vacation and this is what we had to deal with. About 2 hours later we went into that same Food Lion and was able to buy the wine. Tell me how this is right. On the way out from the store the first time , we talked to a assit manager and he even said if he was working the line her would have sold us the wine, but because PATRICIA PIKE is a cashier manager her could not go against her. I have never been treating like this before. We
were embarrassed and humiliated. The next day I called the store and spoke with another Assit manager named Kevin Vice and he raised his voice at me and was not professional at all. If your staff has the ability to refuse service to anyone they think is under the influence they need to be provided with the ability to make sure they are, not to just look at the person and state they are under the influence.

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