Filed 8 Aug 2021 by Ericka
I am was very disappointed how my family and myself were treated. We just moved in the area and we were so impressed with the fact that your deli offers wings of a variety of flavors. So we decided to call ahead on the 7th August and pre-order wings. We order all flats barbecue total of 20 and all flats ranch total of 20. We asked if we could have them that way and Dee said that he would be able to take care of us and he repeated the order back to me. Dee also asked me when we were going to be able to pick up the wings and I told him we would be there in 10 minutes and Dee said the wings would be ready a little bit after we got there and we said that was fine because we were planning to do a little bit of shopping while there waiting on the wings. When we got to the store, Dee asked if we were there to pick up the wings and I said yes. Dee then said that the wings would be.ready in another 1 and 23 seconds. So my husband and myself decided to do our shopping while waiting on the wings to be ready. When we came back Dee gave us the wings and also stated that he had made a small mistake and accidentally gave us more Barbecue wings then Ranch. I said it was fine because my family preferred the barbecue more anyway. But what we didn’t realize until we got home was that we ended up with all drums instead of flats. So we called the store and spoke with the night manager Mat and he advised us there was nothing he could but offer our money back if we brought the chicken back. The disappointing part is that I had to drive all the way back to the store and find something else for my family to eat. This was very frustrating and I expected better from Food Lion especially since I shop here for more than just food and now I will make sure to try and get my food from somewhere else in the future if this is the type of customer service my family will receive.
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