Flair Airlines complaint: Baggage
Filed 7 Jul 2023 by Yingqi
I traveled from Toronto to Halifax with a baggage package purchased in advance, which includes a checked bag, a carry on bag and a personal item. When I arrived in Toronto, I was told that my backpack is too large to be a personal item and I had to purchase a second checked bag for my other luggage (which was supposed to be my carry on item). The backpack is a regular sized backpack and when I arrived at the gate, many people had much larger backpack on and was considered a personal item. I traveled from Halifax to Toronto with the same carry on bag and backpack with no problem. I am very disappointed with this experience and the differences in service.
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