First Citizens Bank complaint?

Do you have a dispute or a bad customer experience with First Citizens Bank? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

The First Citizens Bank customer service number for personal banking in the US is 888-323-4732. The support pages on the First Citizens Bank website, linked in the contact details at the top of this page, list the other routes, including the separate line for its Direct Bank, and a First Citizens Bank branch can also take a complaint in person. Have the account involved, the date and amount of the transaction or fee, and any earlier reference number ready.

Fee or card charge in dispute? Start your complaint here as well, and we push it out to First Citizens Bank by email, social media and printed letters.

To escalate a complaint inside First Citizens Bank, write to its head office in Raleigh, North Carolina; the full address is in the contact details at the top of this page. First Citizens Bank is the banking subsidiary of First Citizens BancShares, Inc., so a letter to the head office reaches the parent organization rather than a single branch. Give your name, the account involved (the last four digits are enough), what went wrong and when, the branch or department you dealt with, every reference number from earlier calls, and the exact outcome you want, such as a fee reversed or a payment reapplied.

Send the letter by a tracked method, keep a copy, and ask First Citizens Bank to confirm in writing who is handling the complaint.

To dispute a charge with First Citizens Bank, contact the bank on 888-323-4732 as soon as you spot the transaction and say whether it is unauthorized, a duplicate, the wrong amount, or a purchase that never arrived. If the card may be compromised, ask for it to be locked or replaced at the same time. Have the statement line, the merchant name, the date and amount, and any receipts or emails from the merchant ready.

Ask for the claim reference number and written confirmation of the dispute, and check your next statements for any provisional credit and the final decision. For a bank fee rather than a card charge, ask in writing for the fee to be reviewed and reversed, quoting the statement date it appeared on.

Yes. The Consumer Financial Protection Bureau (CFPB) takes complaints in the US about checking and savings accounts, credit cards, mortgages and vehicle loans, and that covers First Citizens Bank. The CFPB generally expects First Citizens Bank to have had the chance to put things right first, so keep a record of every call, letter and branch visit.

Account or loan problem to put in writing? Set it out through our complaint process and our trained AI opens a case for you, then keeps coaching on what to send and when to push again.

Be careful. First Citizens says it never texts, emails or calls to ask for security codes or other sensitive details, and scammers can make their number show up as the bank on caller ID. Its genuine card-check texts do not link to its login page, and it says it never follows one up with a phone call.

Nothing has been reported about First Citizens Bank here yet. Our research shows what typically goes wrong at large retail banks: overdraft and account fees that customers did not expect, card charges they did not make, deposits held longer than expected, loan and mortgage payments applied late or to the wrong place, and account changes after a merger or acquisition.

Fee you did not expect, or a payment applied wrongly? Be the first to report it: your case opens the record for the next customer of First Citizens Bank in the same position.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of First Citizens Bank through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with First Citizens Bank can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.