FireKirin complaint: theft

early today by playing your game I have won $27.93 my phone dies I’m not able to play the game for 2 hours straight when I turn the game back on I only had $9 left I did not play $18 of my money it was taken from me this is not the first time this is occurred I don’t know if it’s the agent that I’m using glitching your system or somebody’s hacked my account but I know I didn’t spend that money it was taken from me I do not appreciate that and would like my money back you could check your records and see that I did not play for 2 hours during that 2 hours I had $18 taken from me when I mentioned this to my agent they tell me it’s not their effing problem word for word quote unquote refuse to look into it and tell me that it’s my problem…. I would like to know what can be done about this I don’t appreciate having my hard earned money tooken for me I enjoy playing the game just as much as anybody else I expect to get my dollars worth another my money is secure you’re the only platform I play with I’m a loyal loyal customer that spends and plays everyday the agent’s name is Mad Max just now I had $8 went to message you this message went back to check it and I only have $4 something is taking my money I’m not playing the game the game is turned off and something keeps taking my money I work hard for my money please check your records you’ll be able to see whether or not I’ve been playing I know that y’all have the capability and the technology thank you if you could resolve this quickly I would appreciate it God bless