FireKirin complaint: Jackpot winnings not paid

I have been a player with GiGi Fire Kirin who uses the following cashtags to steal my money – $iamthedestiny01, $oneofakind105, $meddmeli44, $boinggy, $stclair310. Chime account @tuan-nguyen-154. Venmo @tuannguyen67. I deposited money totaling 1338.00 through chime in the month of September. Last deposit was 9/28/24. I played 10/1/24 and won the major jackpot for $467. I asked to be cashed out and was told they would not pay out the money because I had a balance of $.46 when I won. Then was told there tech support said there was a glitch.

After go back and forth via text message it was not resolved and I was told they took the winnings off of my account and they are not paying me. This is wrong! They did not have a problem taking thousands of dollars from me but they refuse to pay my winnings. I have requested they send me contact info for their so called tech support so i can discuss with them directly but I have not received a reply. This agent should not be able to run the platform because they are stealing money and scamming players. My username was Alison05.