FireKirin complaint: Full balance of payout not received and agent is not responding

I sent 25 to an online platform on Facebook their name is under Chin Slots I got my total winnings up to 404.00 dollars and decide I wanted to cash out then they told me I was over my cash out limit and could only do 250 I then asked if they would be able to do so by sending me half right then and then other half later on in the day they said yes and then asked if they could just send 100 for now and against my better judgement I said ok when I then messaged them later about sending my remaining balance they said they would very soon. 3 hours later I still had not received anything or heard from them so I messaged them again and asked them to please send me my remaining balance they respond back saying we will send don’t worry I then responded says I’ve been patient and that I would just like to be cashed out now reminded them of the total amount still owed to have them respond back saying no that they were not going to cash me out the remaining 300 because again I was over my cash out limit and that they could only do 150 we went back an forth about this finally I was over the conversation and said fine then cash me out the 159 now they never told me they had cash out limits not is there anything listed on their Facebook account saying they do. And now since then I’ve been told the one pees who could cash me out had an emergency but he had all my info to do so. I have sent several messages since them and now I am getting no response back at all