FireKirin complaint: Cash

I try to play with a new platform asked from the jump if it’s trustworthy and they’re not scammers they had provided to me that they are legit service providers I trusted them sent in my deposit no rules were laid down no rules or regulation were told to me I asked what the men in the max Cash out is they told me still no rules nothing was applied when has to cash out they said how much I told them the amount still no rules apply they said one hour I said why an hour wait cuz they have a process of transferring money out okay still no rules were laid down to me and now they’re charging me a $10 fee to cash out I keep telling them to take the $10 from the cash out because I only had deposited five if I had $10 I would have played $10 and they can’t they said it’s a separate fee and now they don’t want to give me my winnings of what I paid and played for I would appreciate it if I get my winnings