FireKirin complaint: Account suspended immediately after bonus
Filed 27 Jun 2023 by Gracie
As I was finishing my bonus all of a sudden I was kicked out of my game and logged out. When I tried to log back in a message saying my account was suspended and to contact administrator. I was up to $4hundred something when I was logged out. The vendor who sold me my play time stated to me it was a glitch and that she had to email fire kirin about the issue. Days went by and I still haven’t heard anything. I finally get a response and was told my acct was permanently suspended because I tried to hack into my game! Wtf really? Well I was never given my winnings and just had to accept that I had been ripped off by fire kirin or Arcadian gaming.
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James
How much time has passed since this happened? into the records If to much time has passed it may not be possible to back in the record to find what is needed to fix the problem. The key peice of information needed is the aproximate time you last loaded onto your account, with that information you need the agent you loaded moneythrough to go into the records the thier agent portal and first find where it say "Display prohibited accounts" and click the bubble next to the word "ON" ("OFF" is always chosen by default) Once that is enabed then you want to find in the records the last instance that you loaded money on you account. NOTE: searching for your account name will not work because of the suspention and it will no show your account in the records for the same reason, but once "Display prohibited accounts" is enabled you account name will show up in the records. ALSO NOTE: depending on your location the time in the records log may not match your current time and you may need to compensate for that time difference when searching the logs. Once you have located you account in the logs then click the account name to go to the overveiw for that particular account. once there you will already be able to see the amount on your account which will confirm your winnings visually incase for some reason your account cannot be turned back on. Once on the account overview page you want to find where it says something like "activate account" "reactivate account" "enable account" the wording may vary but in general you want to find indicates a reenableing of your account. Once you switched it from it's prohibited state to being active again you will be able to cash out.
