FireKirin complaint: A rule that robbed your money

Complaint from Baby237 reported on 12 March 2024 about FireKirin

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My complaint:

So I play with a distributor that has a rule.
Normal deposits 5 min cashout is $50 and max is $1000 If you deposit less then $5 the max cashout is $50 but the min is also $50. Rule goes if your PLAYING and you go up to $50 u must cashout and not PLAY over $50. THEY NEVER MENTIONED THAT IT ALSO APPLIES TO THE JACKPOT WINNINGS. TWICE IVE DEPOSITED LESS THEN 5 AND HIT THE $300 JACKPOT AND ONLY GOT CASHED OUT $50. I BELIEVE I SHOULD OF GOTTEN THE WHOLE THING BECAUSE THATS NOT KILLING WINNINGS THATS A FREEBEE I didn’t intentionally go over $50.
In picture I’m bottom right.

Suggested solution:

Getting the rest of my winnings. Or at least half of 300.

FireKirin complaint A rule that robbed your money
FireKirin complaint A rule that robbed your money
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