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Fidelity Investments complaint: Double Charged

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Filed 28 Jan 2022 by James

I booked a vacation using my Fidelity Gold Card account to pay for it. Due to Covid and all the flights being canceled, I canceled the vacation and let Fidelity know since I wanted to make sure the refund hit. They in turn advised me that they would give me a provisional credit right away. This never happened and I called them and emailed them over a course of 3 months. A credit was finally put on the account and then 2 days later I had to charge backs for the credit. I’ve contacted 4 managers, the BBB and filed formal complaints because every time I call or email Fidelity, I get a huge run around. Them keeping my money is ridiculous.

A charge from Fidelity Investments you do not recognize? What FID BKG SVC LLC MONEYLINE on a bank statement means

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