Fastrak complaint: Did not send proof that I have an account to toll
Filed 27 Aug 2022 by Amanda
I received a violation from a toll road stating I went through a toll without paying. I had my FASTRAK in my car, on my window so it should have been utilized however for whatever reason it did not work. I contacted the Bay Area FASTRAK on either the 4th or 5th of August and asked them to send the required documentation to South Bay ExpresswayI-15 Expressways. I was told this email was sent. On 26August I received a second notice that the forms were never sent and now it is saying I owe over $200.
I would like South Bay FASTRAK to notify South Bay Expressway of my open account in which the payment should be utilized and show them proof I had an open account at the time of the violation. The violation notice is 9909007043 and my account number with South Bay Express Way is 189100035.
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