FanDuel complaint: Straight Flush Cancelled – Winnings not given

Last night, April 12 at 935 p.m. our dealer on infinite blackjack dealt us a straight flush – Jack, Queen and King of Spades. The cards showed up on the screen. But then for nine minutes later at 9:44 p.m. the hand was “cancelled” I, and I assume all the other more than 137 players were given their bet back, but the 40 to 1 213 bet that anyone made was wiped out, as if it never happened. When I chatted with an agent last night he called the win a “Theoretical win”, but there was nothing theoretical about the straight flush we saw on our screens for nine minutes.

A theoretical win cannot be paid out only you initial wager
Mac

Here is the record from my transaction history. You can see that aa two dollar main bet with all side bets at one dollar were made.
Then you can see that no cards were recorded, but each of those bets were then given nine minutes later.

Casino 2251804071921933 Apr 12, 2022, 9:44pm ET
Winnings for bet 16e550cf546d29ba68813c48-pmeutshcsokqksff|649655875123276080 in game Infinite Blackjack
SportsbookCasino Winnings $6.00 $35.50 $41.50
dealtToPlayer: , dealerHand: score: 0.0, cards: , wonSideBets: bets: description: Hot 3, stake: 1, payout: 1; description: 21 Plus 3, stake: 1, payout: 1; description: Bust It, stake: 1, payout: 1; description: Main Bet, stake: 2, payout: 2; description: Any Pair, stake: 1, payout: 1; currency: USD;

Casino 2251804071707427 Apr 12, 2022, 9:35pm ET
Stake for bet 16e550cf546d29ba68813c48-pmeutshcsokqksff|649655875123276080 in game Infinite Blackjack SportsbookCasino
SportsbookCasino Winnings -$6.00 $41.50 $35.50
dealtToPlayer: , dealerHand: score: 0.0, cards: , wonSideBets: bets: description: Hot 3, stake: 1, payout: 1; description: 21 Plus 3, stake: 1, payout: 1; description: Bust It, stake: 1, payout: 1; description: Main Bet, stake: 2, payout: 2; description: Any Pair, stake: 1, payout: 1; currency: USD;
Fanduel’s actions defrauded probably 100 or more players. In Fanduel saved itself probably north of $10,000. I hope that you give the dealer who somehow managed not to swipe the cards properly at least a $5,000 tip.