FanDuel complaint: Game shut down in bonus

Name: Game shut down in bonus
Item: FanDuel
Rating: 1
Author: JENNIFER

Open 1 Oct 2020 226 views Gambling

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Filed 1 Oct 2020 by JENNIFER

was in bonus round won 70.00 with three spins left and game stopped this is almost a month ago and no one helped. It clearly shows game not finished in transaction history. I have also tried two different devices that are all up to date. I have sent screenshots as well

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Case details

Status: Open
Company: FanDuel
Filed: 1 Oct 2020
Rating: 1/5
Desired resolution: I would like my winnings! Clearly something is wrong with the game because it doesn't work on multiple devices
Problem: Game stopped during bonus round, winnings unpaid
About: online casino game
At stake: $70
Dealing with it for: 30 days

Progress

Filed
Company notified
Company replied
Resolved

1 Oct 2020 Complaint filed and published
1 Oct 2020 Message from Bizzy: we notified FanDuel about this complaint.

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