Complaint: Wouldn’t let me exchange underwear

on 06 October 2020 about Family Dollar in category Supermarkets / Grocery Stores

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My complaint:

I bought the wrong kind of briefs for my son I went back to exchange them the manager Bill on duty wouldn’t even look at me continued stocking the shelf Gave me a flat no I can’t ! I told them yes the package has been opened but you can see they haven’t been used ! Still was a no he was not professional at all I feel sorry for anyone who works for this company I work in retail and I would of gladly exchanged them I shop here frequently but I think after tonight I won’t be back very poor customer service !

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Justified complaint?

Suggested solution:

They shouldn’t have just exchanged them like I asked !

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