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Family Dollar complaint: Unwelcome customer service

Open 70 views Supermarkets / Grocery Stores

Filed 27 Jul 2024 by Carlotta

I visited your store here in Blanding Utah today with my five children. As I approached the checkout, a lady named Nisa was standing to register 2, I stood there wondering which cashier to approach because both lights were off. She noticed us standing to her register but did not greet me, nor did she tell me she was able to help us at her register. So as I walked off, she immediately and rudely says the light is on over here, there’s no light on on the other register(register 1)..so I told her well I was standing there for awhile trying to figure out which one is open and you didn’t even say anything..and she rudely replies again Well the light is on, you should look at the light.. I said to her You should have better customer service, atleast greet me or say I can help you right here…and she just rolls her eyes, and starts to scan our stuff..I asked her for the manager and she replied I am the manager, i replied back to her you have an awful attitude and your the manager?….so I asked if I can talk to someone ahead of her and if I could get her name so i can make a complaint about her.. she denies to giving me her name as I asked about four times, and she says I’m not going to tell you my name, everyone knows me around here, so when the manager is here you can talk to her when im here too.. she continues to scan the items I was purchasing and she just kept telling me my total for the items and she just walked off, I paid for our items and she never cared to apologize in a professional manner or co.e back to the register to thank me for my purchase.. so as I was walking out the store I asked the other employees what her name was, and they hesitated to give me her name as well, knowing that she was standing there listening to them.. so I asked another lady for her name and she gave it to me.. I told the lady Thank you and I left the store….
All in all, you need to hire people with better, more professional skills to be working as a manager.. she was whispering words as I was talking to her and she acted like I couldn’t hear her and she played dumb when I would ask her what she was saying…. From my opinion, and how many times I’ve visited this store and seen her, she is not at all fit to be in a managers position…she has no customer service skills whatsoever….

I’ve worked plenty of jobs and know all about having great customer service.. I am new to Blanding and did not feel welcomed to this store at all because of this one person.. She needs to be dealt with.. I wonder how many other people come across her rude attitude/actions and do not say anything..

Thank you, and I hope she is disciplined for her rude attitude and actions as a MANAGER..

Family Dollar complaint: Unwelcome customer service
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