Filed 28 Oct 2022 by HARRIET
Let me start by saying my husband has been in hospital since Monday and as I customer that has shopped at this store since it was built I am very disgusted. I ran in after working 8 hours on my way to hospital to get dry shampoo since my husband is in hospital and when I took purchase to counter I was told it was a recalled item and they couldnt sell it so I went back and picked up another brand to be told same thing it was a recalled item and they couldnt sell it. Mind you Im tired, in a hurry and theses items are on the shelf for sale with the rest of the shampoo products. I asked to speak to manager to which in a snide remark I get I am the manager so I explained Im in a hurry and dont have time so can someone help me she points to a guy that I have never seen before and when I tell him I need dry shampoo his reply is whats that. I said its what you use when you cant wash your hair to which his reply was I dont use it I take showers. My husband is laid up in a hospital bed and there are some of the rudest noncaring people I have ever dealt with. So I found a 3rd brand of dry shampoo and guess what recalled cant sell it. I have been dealing with this store a long time and never have I dealt with the rude snotty people I dealt with on this trip. The comment that he took showers about made me go ogg the dee end fif my husband could get up to wash his hair I wouldnt need dry shampoo but most of all its on your shelf 3 brands of it but cant be sold because its recaled and only after I stand in line is this known. Something needs done if thats your manager she needs to be retrained as I managed a retail store for 20 years and the solution is not Oh well I cant do anything. Please call me immediately 904-732-0233
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