Family Dollar complaint: Poor continual customer service

On December 10th I arrived at the Family Dollar with my sister to make several purchases as usual the lady behind the counter was on her cell phone which she is every day that I go into the Family Dollar she usually put your phone down and continues to FaceTime on this Saturday she ended up bringing up several of my items twice when I called that to her attention and ask her to please put her cell phone away she gave me a very nasty book I had to return several hours later to return one of the items that didn’t fit she refused to give me service because she said that I had a bad attitude because once again she was on her cell phone and I asked her to please put it away because I didn’t want the same are to happen she told me that I had to leave the store not once that I raised my voice nor did I cuss there was a line of 11 people so I moved over to the next register trying to get my refund they spoken Spanish and the second young lady closed her window and told me that she could not help me I’ve never been so embarrassed upset or disappointed in customer service I have been calling and calling for the past two days to get someone to return my call which no one has this is terrible customer service and a reflection of Family Dollar I want this issue to be resolved I have contacted an attorney and we plan to file a civil suit if I do not hear from someone from the Family Dollar Corporation I would also like to add that when I first arrived with my sister one of the ladies the one that was very nasty that was on her cell phone the entire time was eating at the counter with her window closed with hot sauce everything spread over the counter when there was a line of 15 people unheard of