Family Dollar complaint: Manager

Good evening
I’ve been shopping at the Family Dollar Store located in Normandy Drive in Miami Beach for years. There have been many managers that have come and go, and all provided good customer service. Unfortunately, I cannot say the same for the manager that was there on Sunday, January 15, 2023, at 10:58 am. After purchasing a few items and was given the receipt, I realized that the amount on 2 items were not priced as stated. Before leaving the store, I approached the cash register (who was very nice) and told her the discrepancy. She told me that she couldn’t adjust the price, but the manager could. The manager was sitting behind a column when I asked that she help me. She leaned forward and asked what the problem was. I asked her to come with me to show her the priced item as well as the sale item. When she saw the priced item, she said that the company is constantly changing prices and that was the price. When we walked to the other isle, I showed her the sale item. That isle was filled with sale item stickers. When she looked at it, she said that it expired on the 12th.
I asked her to honor the price because that is the price marked. She said she didn’t have to do anything. She said I should have looked at the expiration date. The cash register associate was there and heard when she said that. I proceeded in telling her that that is her job and not mine.
She started to remove all the stickers on that isle as well as on other ones. When I went to return the sale item, she wanted to keep the original receipt. When I told her that the original receipt is always given back to the customer with the refund receipt, and I was going to keep it, she said that she would not do the refund. I had already inserted my card, so the refund went through. I don’t know if she wanted to keep the receipt since I had written down her name (how I understood it) and her supervisors. I tried calling the following day to speak with her supervisor, but no answer. I believe the manager’s name is Odelmi, and the supervisor is Yunesis. I will ALWAYS take the time to commend good customer service. Rarely, and I mean RARELY, would I take the time to call or write a negative review about anyone. Well, this is one of those RARE times. I would appreciate a call or email back from Family Dollar Store. Arlene 305-610-4558 email [email protected]