Family Dollar complaint: Lost Items

I went into your store at 6656 Security BLVD Baltimore MD 21207 on Thursday, October 6, 2022 around 6:45pm. I had a shopping bag from the store next door which is DD’s Discount. Upon entering Family Dollar the employee behind the counter stated I must check my bag. I gave her my bag and she gave me a clothing pin with black writing on it. I quickly went to the aisle to look for soap which was not there and came back to the front. I was in the store all of two minutes. When I get back to the employee she hands me a bag and I stated that is not my bag. She said that is the only bag I have back here. I stated she must have given my bag away and she said she didn’t. She told me to wait a moment while she spoke to another employee. She didn’t look anymore for my bag. She said she could give me my money back for what I had purchased in the other store. She asked me how much did I spend. I told her the receipt was in the bag. I gave her an estimate of $12.00. I was very upset that she took my bag in the first place and I was only in the store for two minutes. Also very upset that she wanted to give me money instead of finding my bag.

There is no sign on the outside door that states you must check your bag upon entering Family Dollar. The only sign is regarding children with book bags from school.

Please advise me WHY you have a policy to ‘CHECK Bags’ while entering your store? Also, Why do you not have a better system if you are going to check bags that you do not LOSE a person’s belongings.

I’m very upset that my bag was lost and I was only in your establishment for a moment to check for an item that you did not have.

The Employee who LOST my bag is the Assistant Manager and she stated her name is Briana

The Store Number is 8236

Please provide some feedback.