Family Dollar complaint: Lack of knowledge of service’s offered

The event happened at about 2pm November 22 I have a loved one in prison and all I wanted was to load money up for them. I’ve been loading money with family dollar for months it is a service that y’all offer…I got to the register and the young girl asked an older lady about the service an the barcode that I have.the older lady didn’t even try to help me she just said…”we don’t do that here when“ I have been using that same barcode at other family dollars for months I’ve used it at that one so knew they did it there I’m not just gone come there for nothing….y’all can lose customers first because of the lady’s rude attitude and because the employees simply don’t know about this service and how it works i left that family dollar and went to one down the street and they helped me with no problem scanned the barcode and I was out within 5 minutes