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Filed 2 Aug 2021 by Janet

One of 3 bags purchased last week, was left on the cashier’s side of the counter. I noticed it when I got to my home, 45 miles away. The calls I tried to make, at least 5 times, were not answered. Due to the distance high fuel costs, I needed to wait until driving near that area again the next weekend. -When finally able to show the marked receipt to the Nephi store cashier, (even the same one involved in not being sure all my purchased items were handed over before); he just said I CAN’T BE SURE YOU DIDN’T GET ALL THESE ITEMS.- YOU WILL HAVE TO PAY FOR THEM AGAIN.- As I tried to explain that I TRIED CALLING I live too far to come right back, he just said I should’ve come back sooner- (Absurd to go 90 miles only for $7.00 of item$.)- Then when I suggested it might be helpful to keep a log of forgotten items dates, so they could look it up, as I”ve experienced at Wal-Mart… He just made excuses, of 90% OF PEOPLE WHO LEAVE ITEMS DON’T RETURN TO GET THEM –(Repeated TWICE-) – You can go shop at Wal-Mart if you prefer that!?!- I said THAT’S BULLSHIT.- While I was buying other items in the store, I also collected the same 5 items in a bag, that were left there before- he said it cannot be released without paying again. I said I’m not paying for that again, so he put it begins the counter. My mistake here, was in letting him keep that old receipt that showed the disputed items.- So you think IS go to all the trouble to go back ASAP ask for my few PAID ITEMS if I already got them? IS THERE ANY INTEREST IN PROVIDING ANY COURTEOUS CUSTOMER SERVICE IN THIS COMPANY?!?… It’s rather beneficial to treat customers respectfully, to have more repeat business from them!!!!!

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