Family Dollar complaint: Dissatisfaction

I am writing to express my extreme dissatisfaction with the service I received at two different Family Dollar locations when attempting to return a T-Mobile prepaid phone card. I purchased the card with the intention of using it to pay for my T-Mobile internet, as advised by an associate at one of your stores. However, when I attempted to use the card, I was told by two different associates at two different locations that it was not possible.

When I tried to return the card, I was met with resistance and a condescending attitude from the associate at the second location. Despite showing them the policy that states returns are allowed within a certain timeframe, I was told that all sales are final and that there was nothing they could do.

I am extremely disappointed with the lack of customer service and the unwillingness to assist me in resolving this issue. I expect better from a reputable company like Family Dollar and I demand a refund for the T-Mobile prepaid phone card that I was unable to use.