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Fairfield by Marriott complaint: lack for services and misstreatment

Open 161 views Hotels / Motels

Filed 5 Aug 2022 by SARAH

We are presently staying in the room 409 at Fairfield By Marriott located at 2937 Sherwood Heights Drive, Oakville Ontario, Canada. We are not satisfied with our room service nor our stay:
1. In the first day there were no bath towels only small ones.
2. We never received any room cleaning since our arrival.
3. Amenities such as soap, shampoo were not provided.
4. We repeatedly had to ask for toilette paper and towels since our arrival. They give us only one or two small towels that we can not use for bath.
We chose this establishment specifically for the use of the pool.
5. My kids and I reserved the pool on our second day and we only went once. Afterwards, they kept saying, whenever we tried to reserve the pool, that it’s available and a couple of minutes later they would call back to say it was reserved for the whole day. The first time we didn’t question them. When the second time this happened, I called to ask why whenever we try to reserve the pool, they keep saying its reserved when clearly there is no one at the pool. It turns out that the employee Lisa Baba put a note to prevent us from using the pool without informing us of the reason. And no one informed us about this.

This is frankly total discrimination and a lack of respect towards us. We have never felt this humiliated and frustrated in our many stays in many Hotels of Toronto.

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