Facebook complaint: Wrongfully disabling my account after my other account was hacked.

Complaint from Hollyz_31 reported on 24 March 2022 about Facebook

New complaint
Complaint pending
Complaint resolved
Complaint closed

My complaint:

Okay so to put it clearly my old Facebook account that I’ve had for years literally I almost hacked by somebody I put in numerous request Facebook about it gave them my ID you know sent them everything that they needed they did not take care of it and they did not follow any type of complaint or issue with my account being hacked so that I made this new account which is mine and now they’re trying to tell me that they’re going to disabling it and that’s not right I feel like I’m being harassed you didn’t do anything about my old account which was mine that was hacked but now you’re saying that you disabling my account now and I need it you know I’m really mad about it and I want something done because you can’t even contact Facebook directly. My Facebook account is mine I’ve giving them everything that they need they don’t do anything about it I can’t even get my old account which I’ve had for a long time I made this new account you know I’m really upset about it right now I can’t even get into it so I need something done about it I’m very very upset.

Suggested solution:

Okay to get the issue resolved I just want my Facebook account back even my old one I want back you know I have the same profile picture on both of them like I said I've updated my ID you know I've got my social security number I mean I've got everything that proves that it's my account and I want it done I just want my account back you know I'm sick and tired of having to not be able to get a hold of somebody you know whenever my account is important to me please. It would be great if I can get both of my accounts back you know and maybe combine them because you know I have nothing to hide it's my account you know. Please if somebody can do something because I really tried numerous times to get them to fix the situation I mean I don't get why my first account was hacked I've had it for years and I said something to them and I got nothing.

Facebook complaint Wrongfully disabling my account after my other account was hacked.
Facebook complaint Wrongfully disabling my account after my other account was hacked.
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