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Facebook complaint: No Account Access after Hack and Unauthorised money taken by Facebook

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Filed 9 Dec 2022 by Kerry

Months of backwards and forwards to Facebook to be told today that they don’t have the resources to enable my account even after admitting suspicious activity on my account. Facebook have deliberately dragged there heels and taken 86 days to tell me that they cant reactive my account when they only give you 30 days to sort it out. They are stating that i have violated polices but in the same breath say they can see i was hacked. Amazing how they didnt take a business page down for the same thing because they were able to cash in and take unauthorised money from my account and wasn’t until we had to send endless emails they they have refunded the money. I have sent my id account to them multiple times have spoken to them to be told they are still blaming COVID-19 for the lack of resources! My company cant advertise and cant add a new payment method as we don’t even know if our account is secure. My company is suffering and Facebooks We understand your frustration and then close the case for a second time. No intention of helping, no further information, no escalation to supervisor as requested. Again no help. I fail to see how a multi-million pound company cant click a button to enable a profile so other businesses can at least have a shot at not going under.

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