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Facebook complaint: My Facebook Account was hacked and Facebook Disabled My Account and will not help me recover my account!

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Filed 17 Nov 2022 by Tcee

Meta – Facebook has mistakenly disabled my account and has not responded to any of my pleas to rectify this issue and assist me recover my account. Since 2008, I’ve had a Facebook account. On October 19, 2022, someone hacked my account and seized control of it without my permission. I received an email from Facebook asking if I requested a password change on my account. There was a link to click if the request did not originate from me, and I did so. I then received an auto-reply letter from Facebook thanking me for my input. I did not receive a reply. I have tried everything humanly possible to resolve this issue, but Facebook has me spinning in circles.

Following are the actions I took to attempt to regain my disabled Facebook account. To yet, Facebook has not responded to any of my inquiries despite my having followed their recommendations via the Facebook Help Center.

1) I attempted to visit the My Account is Disabled website, but it requires me to go into Facebook and will not enable me to upload my license; this is the problem.

2)I attempted to upload my License, but it won’t let me since it requires me to log in to Facebook in order to upload my license, despite the fact that logging in is the issue I’m experiencing via: Uploading your ID assistance | Facebook Help Center website: https:www.facebook.comhelpcontact269030579858086

3)I then proceeded to the Disabled Ineligble website via Disabled – Ineligible | Facebook and received the following error message: It appears you’ve forgotten something. Please complete the following fields when every field was already populated.

4) I’ve sent the same message to [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], and [email protected], saying that I don’t know why my account was disabled and that I haven’t done anything wrong. Facebook hasn’t responded.

I am currently confused of how to receive assistance with recovering my Facebook account. I have completed all of the processes provided in Facebook’s help center, but no one from Meta – Facebook has responded to assist me with an issue that I did not cause on my account. This has been very frustrating for me trying to get my issue resolved when Facebook does not appear to have a valid policy in place to assist their customers in situations like this, and I’ve lost not only my personal Facebook Account but also my Facebook Business Account, as a result of which I’ve lost business and business sales with my customers, and Facebook has done nothing to help me resolve this issue.

Facebook complaint: My Facebook Account was hacked and Facebook Disabled My Account and will not help me recover my account!
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Discussion

1 comment

  1. Sonria

    The same thing happened to me. I am now questioning if meta Facebook was in on the hacking to silence me. It may be the same for you. It seems Facebook look for strategies to silence people if not legitimately, it seems illegitimately- what kind of corporation doesn’t respond when your account was hacked & facebook say you are ineligible-very questionable. I too have contacted them few times now & no response - seems they don’t appreciate their customers anymore. I have had mine too for 13 years- that karma train is running Fb you will end up out of business.

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