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Facebook complaint: Ignored payout request

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Filed 9 Mar 2023 by Heather

Created an account with Jana Sweeps for Orion Stars online via Facebook. All communication done thru messenger. Funds added via cash app. Jana Sweeps had me pay $AndrewSmithtp via cashapp. I added $10.00 , Jana Sweeps offered offered a 60% new customer bonus. My user name on Orion Stars is meyer5_jo , when I logged on $16.00 had been added to my account. Playing slots that same day I was able to bring my balance to $50.43. Per Jana Sweeps the minimum to cash out is $50.00. I requested Jana Sweeps cash me out at $50.00. They attempted to talk me into continued play but when I insisted to just cash me out Jana Sweeps then blocked me on messenger and from their Facebook page.

When I logged back into my Orion Stars account the $50.00 had been removed from my account. I’ve made several attempts to contact via messenger and due to being blocked my messages fail to send. Jana Sweeps briefly unblocked me , sent me a message saying long time no see slots are hot , I again attempted to respond with messages failing again.

I requested on cashapp to at least be refunded my initial $10.00 I deposited to the game be refunded , that was denied. I’ve attached pic of request to be cashed out. I have several screen shots of cash app and messenger Convo I can provide as well. I am not the only person Jana Sweeps has done this to.

Facebook complaint: Ignored payout request
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