Facebook complaint: hacked and locked out of account

To Whom it May Concern,

My name is Candy Nutt-Melton, and I am writing this because I am at my wits end trying to deal with my Facebook account. A few days before Thanksgiving I noticed posts that I did not post. I changed my password immediately. Thanksgiving Day while with family and not using Facebook a family member asked me about something I had just posted. I was not on my Facebook at the time. Yet I posted a four-bedroom house that I supposedly had for rent. I currently live in a bus. Any thoughts? The next day while chatting with a friend on messenger I received a notice that I had posted material that went against community standards. Within minutes I received a second notice that my account was locked and blocked from view. I at once began attempting to fix the issue. I had not posted anything; I was chatting with a friend. I at least wanted to see what I had apparently posted. I could not even find my account. Very upset I decided I would sleep on it and fix it the next day. It is now five days later, and I have attempted every support help fix I have found and called every number I have found. I have even uploaded a copy of my state ID to prove I am who I say I am. I did manage to see a partial view of the post and from what I could see I do fully agree that whoever posted it should have to deal with this. Not me. I continue to get a “sent code to phone and that it could take a few minutes” message only no code is ever sent, if a code is requested too many times it will lock, so I’m stuck waiting for a code. I requested code to change my password and I did receive code for that. I have changed my password several times over the last week. I eventually become angry and log out, and that’s when I get a message telling me my account is locked and that I have so many days to request a review. I have tried to find where and how to request a review. I found a section in the help guide that asked me to upload my ID, so I did. Received the message it could take up to 24 hours for them to look at it and decide if they were wrong they will unlock my account , if they decide that I am wrong than I will be banned. I have had my account for several years and never have I had any problems. I will be more than happy to provide all my personal information. I have not been asked any questions as to did I post this? Where am I located? Nothing. I have a large number of people that would gladly verify anything about me or anything I have ever posted on Facebook. I can even provide a list of people that do not like me that would verify the same as those that do.
I do think Facebook was right to block the post. Although I strongly feel that before they lock someone’s account for review they should provide details of the steps the person should take to provide information that I feel should be included in that review. Much like so many others in the world Facebook is my contact with my family and friends. One difference for me is that due to my challenges with Agoraphobia at times it is my only contact with any one outside my home. Facebook has been the only contact I have had with the outside world for weeks at a time on many occasions. I am not upset that this happened. What I am upset about is the process Facebook is using. I have years of photos and Tags that people have sent me over the last several years attached to my Facebook account that will be lost if Facebook decides to delete my account. I feel like a child that is being punished for someone else’s actions. I am not even given the opportunity to speak on my behalf much less defend myself. Wait that is what’s happening only difference is I’m an adult. Great Moral Ethics Facebook! Horrible Parenting! There is a right way to handle things. Then there seems to be the Facebook way. I am being punished because someone with nothing better to do Hacked my Facebook and posted photos promoting terrorists.