Facebook complaint: Hacked Account with Zero Help From Facebook.

I have been with Facebook for over 15 years and never had a problem with the platform, and randomly they permanently banned me. I have multiple business profiles with 1,000s of followers that I no longer have access to. I have spent $1,000’s on ads. Not being able to, at the very least, have access to my business account to either disable it or continue to use it is very troubling. It is harming my business as customers use this platform to contact us. Now, if they try, their messages are not being addressed. You can imagine that is bad for business and makes us look unprofessional.

I do not post obscene content or anything that would violate the platform’s termsconditions. My account must have been hacked after reading about similar experiences on Google and the BBB. I can swear under oath that I have not done anything to violate Facebook’s terms.

I can not believe they do not support their users, especially business users paying to advertise on their platform. I have scoured the web to attempt to find help. I submitted my ID on Facebook’s Help Center with no luck. I keep getting a message that the Decision is Final.It would be very simple for them to allow me to change my password and set up two-factor authorization to prevent this from happening again. I have never had a complaint against my account in the past, and I can assure you I would never in the future.

I would be happy to change this review if someone from Facebook contacts me and helps with this situation.