Facebook complaint: Fraudulent actions of the business

I purchased two sweaters from this company which has multiple business names. I ordered those sweaters based on the measurement size chart shown in the presale info. Sweaters arrived and were too small. I requested I return the sweaters for a larger size.

There reply:

We are very sorry for this trouble to you. We do not recommend that you return it. Due to the epidemic, the return period will be very long. It is estimated that 4-8 weeks. We will refund you only after receiving the goods and checking without any problems.
But you are our valued customer, we can offer the following solution:
We can refund 10% as compensation, and you can keep the order and no need to return. This will end the transaction and save you time. Thanks for your understanding.

Waiting for your reply.

Have a nice day.
Best regards!

xgshiji

There advertising on FB was that I could return the sweaters for a full return of the purchased price. Now I get all this bartering and mal-practice rhetoric!