Facebook complaint: F’book Account locked, now in bot-created circular loop

On Aug. 28th, 2022, I was routinely searching the internet, and, had my VPN activated. I had a sudden need to check something in Facebook, and absent-mindedly forgot to quit my VPN before I tried to log-in to Facebook. Well, as soon as I tried to log-in with my VPN activated, WHAM, my Facebook account was locked. The actual message when I try to log-in to Facebook now says, XXXXXX, your account has been locked. We saw unusual activity on your account. This may mean that someone has used your account without your knowledge.. Keep this in mind, because it’ll come into play a little later.

So, I started following the prescriptive method of trying to correct this, per popular and Facebook standard practice. They send you a six-digit code in your email, you verify the six digit code, and then you’re supposed to upload preferably a government id with a picture, full name, and birth-date, but, they say that they will take other non-govermental-ID’s, such as utility bill, phone bill, etc. On one hand, they say that the any ID that is submitted must have a photo, name address, birth-date, but, then, in another place, they give a big spiel about how they will also accept these other ID’s, like utility and phone bills, so, straight-away, their own reference-sources, so-called–standards, are very conflicted.

So, I try the Driver License, many times, change the photo, re-shot it, enlarged it, enhanced the resolution, you name it, rejected with the same bot-error-message every time…..
————————————————–
Thanks for submitting your ID. We want to make sure that the only person with access to your Facebook account is you.
Unfortunately, we can’t use the ID you shared to your identity. This might be because your ID photo is:
-Too blurry.
-Too dark or not taken in a well-lit room.
-Missing the required information.
-Not clearly showing the required information.
-Taken from a screenshot or a photo copied ID.
-Not properly visible with all four corners in the frame.
This information must be clearly visible on your ID:
-Your name.
-Your photo.
-Your date of birth.
Learn more about why your ID might be rejected and what you can do by visiting:

https:www.facebook.comhelp1002318563746662?refcr

Thanks for working with us to get this sorted out. Please repeat the same process and upload another photo of your ID, making sure all the information we need to see is visible.
—————————————————————————–
So, like I said, I tried many times, different-modded drivers license, then latest Utility and Phone bills (Aug.Sept. 2022), all were rejected with the same bot-generated message mentioned immediately above. That is the current state of where am at, as of now, but, I need to add a little more info.

Coincidentally, as of very late, F’book has started, …as an experiment…, chat services with live agents. Well, after 6 chat sessions, I went completely 360-degrees each time, with the story above. They would come back and say ….we can’t change the setting on the account ‘manually’ (that, I know for SURE, is a complete lie), and all you (me) can do is keep trying to submit one of the id’s listed until the system accepts it.. Done deal, that’s it. I actually brought up to them that I’m not going to spend close to $200 to get a Passport just for Facebook, and they didn’t respond to that pro or con, just ignored me and kept on with the you have to just keep trying to submit id’s until our automated system accepts them..

So, I’m stuck in this, as I call it, a bot-driven Loop. They keep insisting that the problem is with the ID’s not being accepted by their automated system, and i keep telling them that there’s a problem with their automated–bot-system, but they won’t let me speak, phone, email ANYBODY about it. So, Stuck City.

Couple of things I should mention, just in case…

1. I did mention to them in one of these chat’s that I might have input a faux birth-date way back when I first opened the account several years ago. I did this because if the account was ever hacked, at least my birth-date would NOT be compromised. I mentioned this to them because I was pretty sure that this may be why their system was rejecting my ID’s, i.e., my ID’s had my correct birth-date, which was, I think, not in their system correctly, so, that’s why their system was bouncing the ID’s. They just so much as ignored this, and went again to the …keep submitting your ID’s….–mantra. I also told them that I didn’t remember the faux birth-date that I submitted, so I couldn’t even submit anything with that birth-date on it. Again, they just ignored that, too.

2. I also emphasized to them several times that the cause of the locked account was not due to a someone has used your account without your knowledge, but was caused by the VPN-fluke that was my doing. I was mentioning that to them in the hope that it would get them off their high-horse that they seemed to be on during the chats, constantly using that as a justification for their protecting me by keeping the account locked. Didn’t have any effect on them, either.

Sorry this went on for so long.