Complaint: Can’t verify identity

on 09 March 2022 about Facebook in category Social Media

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My complaint:

For all of February, every time I logged into my account, via my only laptop or my only cell phone, I kept getting a message that I was logging in from an unknown devicelocation. I followed the instructions, got codes, changed my password, (too many times to remember how many times), filled out the pick 4 posts you’ve made in the past 3 months, etc. Each time I would get a response that my identity could still not be verified, try later. I could not get in, period. So I tried to open a new Facebook account. Then I got a message that I violated the terms and would be locked out for 30 days, with maybe never getting back in. The irony is I daily get notifications from Facebook, to this email address of all the posts, PMs, etc. that I’ve missed! I am an admin of a private community Facebook page that I have been unable to monitor and unable to approve new members. I also use Facebook to keep in touch with relatives around the country. I have filled out the think you’ve been hacked form and sent in a picture of my NYS driver’s license and still unable to get into my account. I implore someone to please help. It is just awful that there is no one to directly speak to to assist with these matters. I have deactivated the 2nd account to prevent any confusion.

0 0 votes
Justified complaint?

Suggested solution:

Provide a contact person, release my account back to me. Let me recover my account. Provide a phone or an email address of someone who can correct this. Please, help.

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