Facebook complaint: ACCOUNT ID VERIFICATION

Name: ACCOUNT ID VERIFICATION
Item: Facebook
Author: Jay

Open 26 Feb 2022 151 views Social Media

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Filed 26 Feb 2022 by Jay

I broke my phone and have been locked out of my account because I have 2 factor authorization enabled. With my screen broken I can’t use my authenticator app, so I’ve sent a pic of my ID 3 times in the past week to verify my identity but they still haven’t allowed access or even emailed me to let me know what’s going on.

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Case details

Status: Open
Company: Facebook
Filed: 26 Feb 2022
Desired resolution: VERIFY MY ID AND LET ME BACK INTO MY ACCOUNT. OR AT LEAST TELL ME WHAT I NEED TO DO IF FOR SONE REASON THATS NOT ENOUGH. THIS IS RIDICULOUS.
Problem: Locked out despite sending ID
About: social media account
Dealing with it for: 7 days

Progress

Filed
Company notified
Company replied
Resolved

26 Feb 2022 Complaint filed and published
26 Feb 2022 Message from Bizzy: we notified Facebook about this complaint.

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