Facebook complaint: Account hacked

At the end of April someone pretending to be a Facebook friend asked me for help. ‘She’ said that she’d been locked out of her account because she’d got a new phone and couldn’t use it, so would I please have a code sent to my number. I’m a proper technotard and too soft for my own good so I said of course I’d help and a couple of clicks later I’d signed over my account. The people who took it then blocked me and took over my Instagram account too.

Then this person or persons set about the task of attempting to scam my friends, pretending to be me. They told a female friend on Instagram that I had an ‘amazing opportunity’ for them and I had a message on the new FB account I set up from a man I’m friends with on both that he’d received a DM from my stolen account, pretending to be me, basically saying that I was hurt and cheated on and in desperate need of a man to love me.

The only public thing they’ve done is the other day they posted two photos. Both of a different black man. No narrative, no nothing.

When one of my friends complained to Facebook (a few friends have done so) they e-mailed me telling me that my account hadn’t been stolen and no community guidelines were broken. I e-mailed back and pointed out that my name is Kerry-Ann, the account name is Kerry Ann (they’d made me remove my hyphen years ago) and that the e-mail associated with the account had been the same for the 15 year length of the account and begins ‘kerry-ann@’ … right up until the end of April this year when it changed to ‘s.man@’. I’ve heard nothing from them in weeks. Zilch. Nada.

Meanwhile I’m still getting reports from friends saying that they’re being contacted by this man pretending to be me. I have over 4,500 friends on that account. That’s a lot of people to work with.

15 years of memories. Photographs of everything that’s happened to me in 15 years. Pets no longer with us. My grandkids growing up. Photos I don’t have on my computer, because I thought FB was safe and as I say I’m a technotard.

It’s my account. Everything but the scamming is mine. But it’s in the hands of a con man, or group of con men and I feel violated and Facebook won’t even say that they’re looking into it.