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Europcar complaint: No lid on coolant- car overheated

Open 158 views Rental Services

Filed 20 Jul 2022 by Kai

It’s hot right now in Spain so using the AC seems normal. That is… until the car overheats. I immediately stopped using AC, and let the car cool off. I restarted with windows down instead and the car was still quite mad. I popped the hood and was bewildered by the lack of lids on the coolant. Therefore, no coolant. But you can see a lid in the photo- just not on.

The only thing they could do was send us a tow trucktaxi and give us another car. Or we could find a way to get to a gas station and buy some antifreeze and they would reimburse us for this, once we made it back to the rental location to do a car swap.

This has entirely altered and messed up the day.

Europcar complaint: No lid on coolant- car overheated
Photo Kai uploaded with this complaint

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