Most Common Element Hotels Complaints and Tips

While Element Hotels offers a modern and eco-friendly accommodation experience, complaint data from our community has flagged several recurring issues that customers have encountered during their stays. Common complaints include cleanliness issues in rooms, inconsistent service from hotel staff, and unexpected additional charges on bills. Guests also report dissatisfaction with the maintenance of hotel facilities and amenities.

To avoid these issues, we strongly advise customers to thoroughly inspect their rooms upon check-in and report any concerns immediately. Keeping records of all interactions with hotel staff and requesting a written confirmation of any service requests or charges can help ensure a smoother stay. Additionally, booking directly through the hotel’s official website and reviewing their policies on fees and services can minimize surprises.

How and why file a complaint about Element Hotels?

Do you have a dispute or had a bad customer experience with Element Hotels? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.

We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.

Just looking for information? Search through all complaints we have received related to Element Hotels.

Element Hotels Customer Sentiment: Neutral

Our sentiment meter has detected that Element Hotels complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Element Hotels, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on November 26, 2025

Element Hotels complaints chart

We have received 0 complaints about Element Hotels over the last 12 months. The graph below shows a monthly breakdown.

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Element Hotels complaint statistics

Curious about Element Hotels's track record in addressing complaints within the Hotels / Motels category? Dive into the all-time complaints data right here!

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How to contact the customer service of Element Hotels?

Below, you will find the contact information for the complaint department of Element Hotels. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
877-353-6368
Webcare email:
customer.care@marriott.com
Corporate HQ address:
1 Star Point Stamford CT 06902 United States
Contact form:

The corporate office of Element Hotels is located at 1 Star Point Stamford CT 06902 United States. You can contact the customer service of Element Hotels by calling 877-353-6368. For Element Hotels support through email, send your inquiry to customer.care@marriott.com. If you want to reach out to Element Hotels through their own website, you can use their contact form.

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