eHarmony complaint: subscription cancelled

Name: subscription cancelled
Item: eHarmony
Rating: 1
Author: Gray

Open 11 Dec 2023 90 views Dating

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Filed 11 Dec 2023 by Gray

I tried a 14 days subscription with eharmony at £14.65 a month but decided to cancel within the 14 days cooling off period, however I then received an email saying I would also be charged £65 for a self generated profile report. I think that’s ridiculous. I received no prior message that this would happen as the customer service has stated

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Case details

Status: Open
Company: eHarmony
Filed: 11 Dec 2023
Rating: 1/5
Desired resolution: Refund the money
Problem: Charged for profile report after cancelling
About: dating subscription
At stake: £65

Progress

Filed
Company notified
Company replied
Resolved

11 Dec 2023 Complaint filed and published
11 Dec 2023 Message from Bizzy: we notified eHarmony about this complaint.

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