Complaint: Paid for 2 services. Did not receive either.

on 10 November 2020 about eFlorist in category Plants and Flowers

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My complaint:

I ordered 2 lots of flowers for delivery. One was a birthday, the other a funeral. This company sent the wrong flowers, they delivered to the wrong address and didn’t deliver the cards.

Lockdown is hard enough and money is tight. I had hoped to trust Eflorist to help me – this did not happen. Customer service has been awful. Asking me what to do!?!

It’s should be as simple as:
1. Admit what you’ve done. Stop passing it off to another company. I paid you.
2. Offer a refund.
3. Make it up to the customer.

Cocked it up for me for a FUNERAL and a BIRTHDAY.

Terrible, and a real let down.

0 0 vote
Justified complaint?

Suggested solution:

It’s should be as simple as:
1. Admit what you’ve done. Stop passing it off to another company. I paid you.
2. Offer a refund.
3. Make it up to the customer.

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