eFlorist complaint: Funeral flowers not

Complaint from Gha reported on 02 June 2023 about eFlorist

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My complaint:

Ordered flowers three weeks ago for a funeral today which is at 2:00 phoned funeral director to see if flowers had arrived and… No.
Tracked delivery and they said they would be there anytime up to nine tonite???????

Tried to get a refund but they refused

Suggested solution:

Please give me my money back as their service is NOT OF MERCHANTABLE QUALITY

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