EasyJet complaint: flight cancellation

Good day 16th January 2022

I bought a return ricket Zurich Luton and back Luton Zürich booking reference 8314623660 as per attached copy from Opodo. I am Opodo customer.

Easy Jet cancelled the flight Luton-Zürich 9th December 2021. I made contact with the Opodo office and was informed I need to claim the flight cost back from Easy jet (see below).

I made contact with Easy Jet and was Informed I need to claim the funds back from Opodo.

I bought another Ticket and flew back from Gatwick to Basel. How can I get a refund?

Letter from Opodo
We apologize for the inconvenience you have faced.
We would like to inform you that due to limited access we are unable to cancel the flight from our end.
We request you to contact the airline at 44 (0) 330 5515151 Mon-Sun: 07:00-22:00 for the cancellation and the airline will provide you the refund directly in your account as the airline ahs charged you the amount.
Thank you for your patience and understanding.

Kind regards,

Your Opodo Customer Services Team

Jochen Stützner
7 Kirchstrasse
79219 Staufen [email protected]
Tel. 49 7633 820-8565
Germany 49 170 2685799