EaseMyTrip.com complaint: Unable to reschedule flight and unnecessary reissue charges

Complaint from KG1 reported on 10 May 2024 about EaseMyTrip.com

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My complaint:

Hi,

I had booked tickets using easemytrip and tried rescheduling it from the portal and got a ation that flight is rescheduled. However when I checked my PNR it was not rescheduled. Upon calling the airlines they said we need to call the Easemytrip as we had booked tickets through them. But Easemytrip didn’t accept that issue was at their end and want us to bear unnecessary hefty charges. Due to bereavement in the family we want our flight to be rescheduled, but they are not helping even though when we had booked flexi ticket. Please help. My ticket is booked for 12thMay and we want it to be rescheduled for 17th May.

Thanks

Suggested solution:

They should reschedule my ticket to 17May without any additional reissue fees.

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