EA Games complaint: Unplayable game!

When is enough enough!! Ive contacted EA chat on and off now for over a month regarding the game crashing back to desktop and not loading. The games unplayable. I’ve paid for a non working product FC24. Nine or more gents ive tried to deal with, every single agent seems to have a different answer, every agent asks me everytime, what is your issue? They clearly dont keep records of my case. Some will troubleshoot, some will tell me they have sent my case to a technical team, some asked me to create a dx log. some cant tell me when the problem will be solved. others think its an account issue. was told to contact company i bought the activation key off for a refund. that company told me they cant do anything so go back to EA.

My cases constantly get closed because none of the agents want to take accountability or deal with it.
Some agents even go as far as just disconnecting or even claiming that i disconnected. some agents even refused to give me any contact details so i could take it further.

The customer service is terrible and ive saved every transcript and taken every name of the agents ive dealt with should anyone require this. Am now looking outside of EA to take further action.