E-Z Mart complaint: racism

On 10/11/24 somewhere between 1:30 p.m 2:30 p.m. Cashier (Assistant Manager) Cheyenne Ramirez. Made a comment towards me saying, We don’t like your kind coming in here. So I asked her if she was a racist and she said no. Rude people like you. I must say, she is the rudest cashier I have ever encountered in my 45 years of living. She has been rude to me and other customers numerous times.
My entire family has been a customer at this location since it opened its doors. I have lived here all my life dealing with racism and prejudice. I have never disrespect nor been rude to anyone at this business or any other business. I was well raised to respect and be kind to others, and you should never allow racism to go on in any of your establishments. Especially with one dealing with thousands of customers a week. It should not be tolerated period!!!!

She has had numerous complaints filed against her. The Store Manager has threatened to or has criminally trespassed anyone who wishes to file a complaint against her (Cheyenne Ramirez). According to Ez Marts Employees, who wish not to be named due to previous retaliations for complaints against Cheyenne Ramirez and Store Manager Mr. Preston. All complaints filed above Store Manager Mr. Preston’s with the District Manager are all ignored and swept under the rug.

I called Mr. Preston on 10/17/24 at 12:14 p.m. I asked if he could give me his District Manager name. He replied he is not allowed to give out that information. If this is true how can anyone file a legitimate complaint without the proper names. He informed me that he was the Store Manager. I then asked who Cheyenne Ramirez was and is she an assistant manager. He replied no. Then ask why. I said its about a racial comment Cheyenne Ramirez made towards me. He immediately proceeded to defend Cheyenne Ramirez before listening to me. He even lied about what was said even after saying he watched the video. He was very hostile and loud. I proceeded to TRY to inform Mr. Preston that what he was saying she said was in fact not so true. He insisted that I bought up racism then he went on saying she never said anything about being black which I never said. Mr. Preston then went on to tell me I will be CT (Criminal Trespassed) when I return. Like I was stating earlier in my complaint. Mr. Preston CT everyone who files a complaint. Now he is using the Sheriff department and CT for intimidation on top of Retaliation. According to the employees, the District Manager is backing him on all his wrong doing. Which he refused to give me her name. According to Google search Amanda Mathis is the district manager. At some point after realizing I knew he was not telling the truth he hung up in my face. Not even allowing me to explain my complaint. I called Mr. Preston back on 10/17/2024 at 12:18 p.m. Mr. Preston answered the phone yelling and proceeds to hang up again. Due to Mr. Preston’s actions I will be contacting my lawyers. I pray that video don’t mysteriously disappear.

I have filed a complaint with the BBB due to the nature. (RACISM) and the actions of your Store Manager Mr. Preston.
I pray something is done to resolve this issue.