Dyson complaint: Replacement part

Name: Replacement part
Item: Dyson
Rating: 1
Author: David

Open 10 Jul 2023 124 views Consumer Electronics

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Filed 10 Jul 2023 by David

Our daughter bought us a V12 for Chistmass 2022. One of the motorized heads, with hair removal vanes, is broken. I called their help centre on Jan 9, 2023 and two other times since. It has now been 6 months and am still waiting for notification that a replacement part is available.

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Case details

Status: Open
Company: Dyson
Filed: 10 Jul 2023
Rating: 1/5
Desired resolution: Supply the replacement part as promised.
Problem: Replacement part still unavailable
About: vacuum floor head
Dealing with it for: 180 days

Progress

Filed
Company notified
Company replied
Resolved

10 Jul 2023 Complaint filed and published
10 Jul 2023 Message from Bizzy: we notified Dyson about this complaint.

See all 5 Dyson complaints

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