Complaint: Buying online

on 18 November 2020 about Dunnes Stores in category Retail Company

New complaint
Complaint is being processed
Complaint resolved
Complaint closed

My complaint:

Ordered a gift for a child dated 11112020. Today 18112020 i was informed 12 my order in out of stock that it will 7 days for a refund.
My arguement is that according to their onlune promise is to deliver to the store within 7 days (which is today). I was told it should be in store in 34 days… so
When i rang their customer service all is was told was sorry.
Iam now waiting on 12 an order for 10 days.
My refund will take 7 days??? So dunnes stores have my money for 14 days!!!
I also asked could i get refunded in store with the card i ordered was told no sorry…
I have ordered from Next, Elverys Nike. I have had no problems only good things …
Iam disgutsed over this as I do my weekly shop there presumed all would be ok!

0 0 vote
Justified complaint?

Suggested solution:

Refund immediately

Notify of
Inline Feedbacks
View all comments