Dunkin’ Donuts complaint: Customer Assaulted

I was at the Dunkin Donut at 12121 McDermott Plaza, Ste 100, La Vista, NE 68128 yesterday (Sunday) August 23, 2021.

I pulled into the drive-thru at 1:35 pm. There were two cars in front of me. A boy came over the speaker and said We will be with you shortly. Eight minutes later he takes my order.

Now there is a car at the window, a car in front of me and then me. I heard yelling at the window, rolled down my window to listen. At that point, the driver left.

The car in front of me pulls forward, now there are two cars behind me.

It was 2:03 pm when I pulled up to the window.

I told Lily (who answered the window) I have been waiting in line for 30 minutes. My daughter has seizures. If I had a medical emergency, I would be stuck in this line for 30 minutes. No acknowledgment. So I said My drinks should be free since I waited 12 hour, Starbucks does? She yelled It is PEOPLE LIKE YOU why we have to keep raising the prices of our coffees!!! I said Do you know Chris? because my daughter had worked for Dunkin for many years. She said Yes…I do! My mom cuts his hair! Took my card and slammed the window.

Lily opened back the window and handed me my card and pushed one coffee into my hand and slammed the window again.

Lily then physically took off her name tag and laid it on the cash register. She was yelling and yelling the f word behind the window and going back and forth.

Brought the coffee, threw it into my hand and straw into my car. The lid was not on and the coffee flew all over me. She yelled ENJOY YOUR FUCKING COFFEE!!!! and slammed the window again.

I got out of car and banged on the window, nobody would come.

I told the couple in the car behind me She just threw my drink at me! The two cars behind me left with me.

I pulled up to the front and called (could not go in because they had lobby closed). Nobody answered that phone for HOURS.

Added Notes: 1) The drinks were wrong. 2) We did not know what she would have put in the drinks, so the one drink that did not spill all over me that I had got for my 80 year old mother, I would not allow her to drink.

They have notes on where you order and the window stating to be nice to the workers, they are doing the best they can???? 2 workers for 3 cars takes 12 hour? Maybe it is the staff.

My daughter called Jennie I. from when she used to work there. So, she is aware of this situation.

I would like to know what is going to be done about this? I have never been treated like this in my life and I am 54 years old.

She physically assaulted (throwing my coffee at me) and verbally assaulted me.